Privacy Policy

This Privacy Policy explains how HumanFirst.chat ("we", "our", "us") collects, uses, and shares information when you use our live chat platform, dashboard, and embeddable widget (collectively, the "Service").

We do not sell personal information. If you have questions, see the Contact section below.

• Account data (agents/admins) — name, email address, authentication details, and basic account settings.
• Chat content — messages and other information you or visitors submit through the widget or dashboard.
• Visitor & device data — an anonymous identifier stored in the browser (localStorage), optional name/email if provided, and technical data such as IP address (typically for security and abuse prevention), user-agent, and pages/URLs where the widget is used.
• Usage analytics — aggregated usage data (e.g. page views) to understand how the Service is used and to improve it.

• Provide, operate, and maintain the Service
• Authenticate users and secure accounts
• Facilitate real-time messaging and conversation history
• Prevent abuse, spam, fraud, and other harmful activity
• Analyze and improve performance and user experience

We use cookies and local storage to:

• Keep agents signed in and maintain sessions
• Remember preferences
• Store an anonymous visitor identifier for continuity across visits

You can control cookies via your browser settings. Clearing site data may reset your anonymous visitor identifier and sign you out.

We may share information with:

• Service providers — hosting, database, email delivery, and real-time messaging infrastructure we use to run the Service.
• Analytics providers — to measure aggregated usage and improve the Service.
• Legal & safety — when required by law or to protect the rights, safety, and security of users and the Service.

We share only what is necessary for these purposes.

We implement reasonable technical and organizational measures designed to protect information. No method of transmission or storage is 100% secure.

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing.

If you are a customer using the Service for your website, you may also need to update your own privacy notice to describe your use of our widget and visitor tracking.

For privacy-related requests, email privacy@humanfirst.chat.

Also see our Terms of Service.